Matter Management now supports multiple intake email addresses within a single tenant, each with its own destination workspace or folder.
Previously, every user got one default intake email address, automatically issued at subscription. All incoming matters went to the same place, and sorting them by department or purpose meant moving them manually after the fact.
Now, you can create as many intake email addresses as you need and assign each one its own destination. A matter created from an email is saved directly to the workspace or folder tied to that address. Separate contact points by department, practice area, or intake purpose, and skip the manual sorting.
Address management has also moved. Creating, editing, deactivating, and reactivating intake email addresses now all happen in one place: the Intake Email Address screen.
Note: The previous Admin Settings > Matter Management > Intake Workspace screen has been retired. Destination settings now live on the Intake Email Address screen.